Slow Down to Go Faster
I have a bad habit of moving too fast in sports. What’s that? Why is too fast bad? • My golf swing– Too ...
Case Study: Insurance- Contact Center Integration
The Challenge With the introduction of a new customer relationship management (CRM) system, the customer’s ...
Case Study: Manufacturing- Network Strategy and Road Map
The Challenge A client wanted to move from legacy systems to a cloud-based services model. Unsure where to ...
Explain It Simply
There’s an old saying that goes: “If you can’t explain it simply, you don’t understand it well enough.” This ...
Case Study: Hardware and Support Provider Service Adoption
The Challenge The client has a service offering capable of delivering great value to their customers. ...
The Heart Attack Moment
(Editor’s note: Heart disease is a serious issue. This content by no means trivializes the impacts heart ...
Your Big Ol' But is Getting In The Way
We’re probably dating ourselves in referencing LL Cool J’s song, and, no– that’s not a typo. Your but (one ...
Case Study: Sports and Entertainment- Network and Security Services
The Challenge To support the high performing, always-on needs of its new multi-use facility, the ...
Technology Lessons from Star Wars
It’s safe to say that Star Wars is in the top five of my favorite all-time stories. The one thing that always ...
Time Poor
How many services, devices, tools, and techniques do we have dedicated to saving time? These are supposed to ...