Too Hard on The Big Guys?
Our last few blog posts have been about us and how we’re different than the “big guys.” Some people have ...
Tools (Using Them, Not Being One)
We’re talking about tools today as part of our Serve First series. In the last post, we covered how ...
Being Nice IS a Differentiator
In a previous blog post, we talked about the concept: serve first. The first component was customer service. ...
Tech vs. Touch
One of the biggest challenges we face in technology today is technologists tend to focus on the what or the ...
Explain It Simply
There’s an old saying that goes: “If you can’t explain it simply, you don’t understand it well enough.” This ...
The Heart Attack Moment
(Editor’s note: Heart disease is a serious issue. This content by no means trivializes the impacts heart ...
Your Big Ol' But is Getting In The Way
We’re probably dating ourselves in referencing LL Cool J’s song, and, no– that’s not a typo. Your but (one ...
Does The Experience Trump The Product (Service)?
We’re in a golden age of choice for customers, as there are typically multiple options when it comes to ...