Monitoring services are hosted on equipment deployed within the managed environment and subject to all OS and application requirements defined by the host organization- in other words - your house, your rules. All data collection and remote access services are deployed on the managed appliance node. Better security for you, while still letting us support you 24x7.
"It was just working yesterday!" Been there done that. Our Operate services support customer infrastructure by identifying and resolving issues promptly and accurately, not only restoring interruptions to service, but further identifying and resolving root cause and making recommendations for prevention to maximize the availability and reliability of the technology infrastructure your business relies on. Below are just a few Operate services we offer. Don't see a services you need, ask us!
WholeStack understands that change can be hard, scary and overwhelming. Our Administration services ensure changes are implemented in an efficient and accountable manner by a team of skilled professionals. Changes to managed components are promptly and properly evaluated, planned, communicated and documented to minimize risk to customer business services.
Monthly status report of the following:
- Standard changes
- Normal changes and billable hours expended in support of the normal changes
- Emergency changes and billable hours expended in support of the emergency changes.