Today closes out our series around CIO Insight's "Why IT Must Respond More Rapidly To Tech Issues." We're wrapping it up with insights around impact.
Yesterday we shared an info graph that stated: 91% said poor incident communication increases downtime. Downtime is a critical business issue. Ninety-one percent of respondents said poor communications lead to more down time, but what's the impact?
Just 15 minutes is all the downtime it takes for there to be an impact on business. Many businesses are seeing impacts within just five minutes. Incident support is a mission critical component to IT, and downtime is only going to impact businesses more and more as time goes on.
Engineers only have so much time in their day. As a business leader, one of your jobs is to allocate resources where they will have the most impact. Should a highly trained engineer babysit support tickets from service providers? Probably not. Outsourcing incident monitoring and support frees your engineering resources to innovate and build. To focus on creating an IT edge for your company. But keeping downtime to a minimum is still a critical piece to your business.
Reach out to us and we'll let you know how we can help you maintain a stable environment and reduce downtime.