Part 2 of this week's series around CIO Insight's "Why IT Must Respond More Rapidly To Tech Issues." Today we tackle the blame game.
It's easy to look at this statistic and feel a lot of frustration. Forty-one percent ignoring messages? While it's easy to blame the engineer, this statistic is a symptom of a larger problem. We ask engineers to innovate for our company, but at the same time we ask them to answer alerts at 2:00 a.m. We ask them to skip vacations because a major release is due when they had planned on a beach getaway. We ask them to miss their kid's soccer game in order to tackle break/fix after break/fix. The real problem is a systemic lack of focus.
Engineers ignoring messages should be telling us enough is enough. Doing more with less is an accepted norm, however, everything has its price. If we expect engineers to do more with less, the price we pay is declining innovation, high turnover, engineer resources burning out and projects that rarely (if ever) come in on time.
The title of this post is "better to light one small candle than to curse the darkness." Taking small actions to resolve problems is always better than to allow the problem to persist. Contact us if you're ready to get your engineers focused on innovation and stop the turnover you're seeing in your IT team. Our network monitoring solution works hand-in-hand with your team so they can get back to being engineers.