info@wholestacksolutions.com   |   1601 Iron Street, Suite 101. North Kansas City, MO 64116    |    877-512-9269

  • Twitter Social Icon
  • LinkedIn Social Icon
  • Facebook Social Icon

December 4, 2017

November 20, 2017

November 6, 2017

October 2, 2017

Please reload

Recent Posts

Case Study: Hardware and Support Provider Service Adoption

August 15, 2016

 

The Challenge
 

The client has a service offering capable of delivering great value to their customers. Many of their customers, however, opt not to consume the service. There is a subset of customers who are heavy consumers. Implementation of the service requires upfront investment of time and effort by the customer.

The Solution
 

Wholestack Solutions mapped out consumption patterns for the client. This gave them the information to formulate value propositions and messaging, resulting in better-focused sales efforts. This included detailed pattern and behavior analysis correlating website usage, device statistics, contract and sales data, service usage, purchasing, customer satisfaction, and service records.

Outcome
 

On top of the increase in contract renewal rate, the customer also saw:
•Increase in service adoption and consumption
•Streamlined on-boarding practice 
•Increase in customer satisfaction ratings

Results


•Increase in contract renewal rates.
•Increase in customer satisfaction ratings.
•Increase in service adoption and consumption.

Share on Facebook
Share on Twitter
Please reload

Follow Us
Please reload

Search By Tags
Please reload

Archive
  • Facebook Basic Square
  • Twitter Basic Square
  • Google+ Basic Square