Reactive IT vs. Agile IT
Proactive IT has been swiftly replacing reactive IT as the service model of choice– but that is not be all IT departments and organizations should aspire to. In addition to being proactive, an IT department also has to be agile. This is especially true in the modern IT industry, which contains a number of ever-shifting technologies, challenges, and threats. In the future, IT departments that are able to remain agile in addition to being proactive will outclass their competition.
The Need for Proactive, Agile IT
Reactive organizations are seen as simply supporting the status quo; when something goes wrong, they fix it. But in order to truly support business outcomes, IT organizations need to not only fix problems as they arise– they need to identify problems before they even occur.
To create an even healthier environment, IT organizations will also need to be agile enough to move quickly once these problems have developed, and to change their course once the situation has changed. A reactive IT department can (and often should) be methodical; they are troubleshooting, not innovating. In order to react quickly and decisively, a proactive IT department has to be armed with the knowledge, confidence, and expertise.
Developing an Agile Organization
An agile organization is one with additional resources that can be deployed at any time. It's the same principle behind cloud technology: having resources available means the organization is never over-burdened with its operations. These resources are then freed up for innovation and development, rather than simply on standby waiting for a trouble ticket or maintenance issue to come in. Other organizations get bogged down, creating ever-expanding IT departments only designed to provide support and ensure the system stays up and running. In the modern era, this type of aimless, goal-less IT environment is no longer necessary.
Using an MSP to Improve Your IT Agility
Managed service providers are increasingly being used by IT organizations to free up their talent towards more proactive and agile pursuits. An MSP is able to handle the day-to-day and routine operations of the organization, thereby giving the organization resources they can quickly deploy toward improvements and proactive care. Meanwhile, the MSP is able to deliver on its own core competencies, by ensuring the stability of the organization's infrastructure– without distraction. Organizations are able to get more out of their engineering team, while avoiding a sacrifice in the quality of their infrastructure. Most engineers would rather design, create, and innovate, rather than writing documentation and providing support. By allowing internal resources to be proactive and agile, an organization can improve their employee satisfaction and acquire agile resources while limiting their internal team to its most valuable members. Organizations that are able to achieve agility will be more competitive and will be able to more easily take advantage of new developments within the IT industry– all while still maintaining the support and monitoring services provided by their MSP. The first step towards developing an agile IT organization is finding this support.