IT engineers don't need to fear the managed service provider (MSP)– they just need to adapt. Managed service providers and IT engineers can coexist in a harmonious and mutually beneficial arrangement, provided everyone understands their role. Many IT engineers will find that a managed service provider will decrease the amount "busy work" they need to do, while increasing their value within the organization.
Managed Service Providers Dabble in the Mundane
For the most part, managed service providers take over tasks IT engineers are both uninterested in and overqualified for. An MSP will handle mundane tasks, such as systems monitoring and simple troubleshooting, freeing up the IT engineer for more fulfilling challenges. The managed service provider doesn’t steal any value from the IT engineer; in fact, they add value by respecting the engineer's level of expertise and demonstrating to the company that the engineer's time is worth enough that it should not be wasted on trivial tasks.
Managed Service Providers Add Value to the System
An IT engineer should not see themselves in competition with MSPs, as they fill entirely different roles. MSPs add value to the system by responding to simple break/fix issues. IT engineers instead have more control over the IT infrastructure as a whole and are able to address higher level issues, such as systems upgrades, server migrations, security issues, and business disruption prevention. By leveraging the managed service provider, an IT engineer can ensure basic issues do not become a stopping point, which increases the value of the system.
Managed Service Providers Bring an Extra Set of Eyes
Even the most accomplished IT engineers (and engineering teams) cannot always find the answer to a solution on their own. An MSP offers a qualified extra set of eyes, aiding in the troubleshooting of more complex issues. This makes the job of the engineer easier as opposed to more difficult, and it doesn’t supplant the engineer in the IT hierarchy.
Managed Service Providers Free Up IT
IT is an industry with notoriously long hours– but it doesn't have to be. Engineers who are threatened by managed service providers should consider the free time they stand to gain by allocating their simpler tasks to another service. Managed service providers free up IT staff hours, shifting them to more complex, value-added tasks while also reducing the amount of time they must spend on the system as a whole.
An MSP cannot replace an engineer; they are only intended to take on tasks the engineer has no interest in (or time for). Through MSPs, engineers can offload trouble tickets and daily interactions, instead focusing on innovation and improvement. On a broader, organization-wide level, an MSP will drive productivity and efficiency by allowing the organization to leverage their IT talent and hours in ways it could not before. Ultimately, an MSP will improve ROI, the satisfaction of the IT engineering team, and the overall performance of the business.