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Accelerate IT Service Growth through IT Innovation

April 13, 2015

Is your company improving only through iteration or also innovation? It can be very tempting for companies to attempt to improve their growth and efficiency simply by repeating what has been done in the past, but there is a limit to how much a company can improve their productivity by streamlining existing services. 

For true IT growth and improvement, real and radical innovation is a necessity.


Connecting Organizations and Customers through IT Services


IT isn't just about improving an organization's internal value; it’s also about delivering value to the consumer. IT is often the bridge between a company and consumer. 

Using IT services, companies can determine a customer's values and ensure they meet their customer's needs. A company must ask itself how it can serve its customers better which will lead to how it can improve its internal infrastructure. IT services creates value by reinforcing brand image, improving customer service, streamlining administrative processes, and reducing corporate overhead.

A company today is only as successful as its technology. Companies may spend a vast amount of resources innovating new marketing and product processes without looking towards their IT infrastructure, which impacts their entire organization.


Driving Brand Engagement and Relevance with Improved IT Services


Modern customers interact with multiple layers and channels of technology to engage with a brand. A brand's IT services thus determines the customer's overall engagement level and experience.

A single negative customer service experience may take multiple positive experiences to eradicate, and a significant portion of consumers today will leave a brand for a competitor if they feel their customer service support has been neglected. Improved, innovative IT services reduce the risk of these issues and improve customer retention and lifetime value.


Drive Growth through IT Innovations and Expand Your IT Pie

To drive growth through IT innovations, you must first expand the services your IT infrastructure provides. IT infrastructure, when properly innovated, managed and maintained, provides the ability for rapid growth. Automation, data collection, resource management, planning management, and collaborative solutions allow companies to leverage their existing resources for rapid expansion, without significant increase in overhead.

An investment in IT services can save a company money in all areas: equipment, cost of goods, salaries, and more.


Repurpose and Refocus: Fighting Resistance to IT Innovation


All innovation meets resistance. It's natural: there are structured processes in place that need to be broken down to create the pathways for new, more exciting developments. Innovation needs to be done in a structured, outcome-driven way if it is to be successful, and that requires positive communication, clear planning, and well-defined outcomes.

Refocus your IT team towards innovation, switching from a philosophy of "making it work" to a philosophy of "making it work better."

Modern businesses owe a significant amount of their success to their IT infrastructure, so it only stands to reason that developing, innovating, and improving an IT infrastructure is an excellent way to reduce overhead and promote growth. By growing out their IT services and fostering a culture of IT innovation, companies can improve all aspects of their business at once.




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