Managed Services

Simplify The Complex
Your engineers are exhausted. Tired of taking calls on the weekend, on vacation days and sick days. Holidays. Nights. You get the idea. Our job is to remove the impact of white noise. Reduce the stress of incidents. Tamp down the flames of burnout and bring operational acumen to your support team.
Our Managed Services are designed to ensure maximum availability, increased reliability and improved stability. Our Managed Services is outsourcing the monitoring, management, prediction and resolution of your infrastructure, while collaborating to resolve and prevent performance and service-related problems related to your critical IT assets.
Monitor: Keeping you connected 24x7x365

Monitoring services are hosted on equipment deployed within the managed environment and subject to all OS and application requirements defined by the host organization- in other words - your house, your rules. All data collection and remote access services are deployed on the managed appliance node. Better security for you, while still letting us support you 24x7.

Device Monitoring
Extensive monitoring libraries are used to collect and detect fault and performance impacting events.
Cloud Monitoring
Monitoring is extended to cloud based services via the extensive API framework of the managed appliance node. Information from cloud-based services is securely collected using vendor published management protocols.
Log Monitoring
Log monitoring services receive, analyze and trigger monitoring events based on information received from managed nodes.
Operate: Break-Fix Solutions

"It was just working yesterday!" Been there done that. Our Operate services support customer infrastructure by identifying and resolving issues promptly and accurately, not only restoring interruptions to service, but further identifying and resolving root cause and making recommendations for prevention to maximize the availability and reliability of the technology infrastructure your business relies on. Below are just a few Operate services we offer. Don't see a services you need, ask us!

Incident Management
Provide life cycle management services for operational incidents. Leverage advanced AI to enhance incident classification, impact analysis and priority assignment.
Continual Service Improvement
Enhance service delivery by leveraging machine learning service to analyzing system and personal performance in order to identify CSI opportunities.
Reporting & Analytics
Information collected by monitoring services is made available via ad-hoc and scheduled analysis services. Analytics data is available in raw form to support data distribution to external data warehouse systems.
Administrate: Change is hard, but it doesn't have to be

WholeStack understands that change can be hard, scary and overwhelming. Our Administration services ensure changes are implemented in an efficient and accountable manner by a team of skilled professionals. Changes to managed components are promptly and properly evaluated, planned, communicated and documented to minimize risk to customer business services.

Change Requests
Changes to managed components are promptly and properly evaluated, planned, communicated and documented to minimize risk to customer business services.
RCM Reports

Monthly status report of the following:

  • Standard changes
  • Normal changes and billable hours expended in support of the normal changes
  • Emergency changes and billable hours expended in support of the emergency changes.
Device Level Security
We follow the NIST framework when it comes to device-level security within updates/patching/firmware issues that are related to security and vulnerability.