Tools (Using Them, Not Being One)
We’re talking about tools today as part of our Serve First series. In the last post, we covered how over-utilizing our people resources...
Being Nice IS a Differentiator
In a previous blog post, we talked about the concept: serve first. The first component was customer service. Today? We talk about saying...
Serve First
Serve first. It’s one of our most important mottos. However, there’s a lot to serve first, so let’s tackle the most obvious first:...
Tech vs. Touch
One of the biggest challenges we face in technology today is technologists tend to focus on the what or the how, and not the why. Or, put...
Your Big Ol' But is Getting In The Way
We’re probably dating ourselves in referencing LL Cool J’s song, and, no– that’s not a typo. Your but (one ‘t’) is getting in the way....
Four Differences in how Engineers and Operators Attack Problems
Think engineers and operators are interchangeable when it comes to solving problems? Think again. You need both, but for different types...
Why Engineers Hate Process and Love Structure
Why do IT engineers almost universally loathe processes? It all begins with the intent of a process: to control the way an engineer...
