We’re talking about tools today as part of our Serve First series. In the last post, we covered how over-utilizing our people resources...

In a previous blog post, we talked about the concept: serve first. The first component was customer service. Today? We talk about saying...

Serve first. It’s one of our most important mottos. However, there’s a lot to serve first, so let’s tackle the most obvious first:...

One of the biggest challenges we face in technology today is technologists tend to focus on the what or the how, and not the why. Or, put...

We’re probably dating ourselves in referencing LL Cool J’s song, and, no– that’s not a typo. Your but (one ‘t’) is getting in the way....

Think engineers and operators are interchangeable when it comes to solving problems? Think again. You need both, but for different types...

Why do IT engineers almost universally loathe processes? It all begins with the intent of a process: to control the way an engineer...