Our last few blog posts have been about us and how we’re different than the “big guys.” Some people have written in to say that we’re...

We’re talking about tools today as part of our Serve First series. In the last post, we covered how over-utilizing our people resources...

In a previous blog post, we talked about the concept: serve first. The first component was customer service. Today? We talk about saying...

Serve first. It’s one of our most important mottos. However, there’s a lot to serve first, so let’s tackle the most obvious first:...

One of the biggest challenges we face in technology today is technologists tend to focus on the what or the how, and not the why. Or, put...

There’s an old saying that goes: “If you can’t explain it simply, you don’t understand it well enough.” This definitely rings true for...

(Editor’s note: Heart disease is a serious issue. This content by no means trivializes the impacts heart disease has on individuals and...

We’re probably dating ourselves in referencing LL Cool J’s song, and, no– that’s not a typo. Your but (one ‘t’) is getting in the way....

Some powerful numbers to think about from the 2015 Global Contact Centre Benchmarking Summary Report: -The following did not exist 10...

“Print is dead.” While we’ve heard that for years, it’s too simplistic. Some print is dying. Newsprint, as an example. The ability of...