info@wholestacksolutions.com   |   1601 Iron Street, Suite 101. North Kansas City, MO 64116    |    877-512-9269

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April 18, 2016

Skilled, talented, and specialized IT engineers are in short supply– and sometimes it seems as though they have even shorter patience. Employee retention for IT engineering talent can be a major business challenge, and it's one many organizations ignore until it's too...

April 6, 2016

Some powerful numbers to think about from the 2015 Global Contact Centre Benchmarking Summary Report:

-The following did not exist 10 years ago: web chats, smart phone apps, social media, and the volume of email there is today.

-Thirty-five perfect of all interactions to...

April 5, 2016

“Print is dead.” 

While we’ve heard that for years, it’s too simplistic. Some print is dying. Newsprint, as an example. The ability of digital platforms to immediately deliver news has caused that medium to transform. 

What’s really happening to content is that most peop...

April 4, 2016

Why is churn so significant throughout the IT industry? Are employees fickle, or is there something more at work? Employees in enterprise IT have a very wide field of options; they aren't limited geographically or even by industry, and thus they have an extraordinary a...

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