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March 21, 2016

Ever heard of a “black swan event?” If you haven’t, here’s a quick definition: it’s a surprise event that has a major impact, and those involved eventually try to rationalize using hindsight.

So what does a black swan event have to do with managed services outsourcing?...

March 7, 2016

Think engineers and operators are interchangeable when it comes to solving problems? Think again. You need both, but for different types of problems. Let’s discuss. When your infrastructure encounters repeat issues, you often need an operator rather than an engineer. A...

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