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April 29, 2015

The LEAN movement is not quite two decades old, but has already rewritten rules across industries and impacted each department in an organization to some degree.

Instead of dismissing the LEAN movement, your organization can use its guiding principles to rethink the way...

April 27, 2015

Jerry may be the title character of the popular 90's sitcom Seinfeld, but we're betting Kramer was your favorite. Today, we've got 5 reasons why IT services are like Kramer from Seinfeld.

1. "You need movie phone, you got it."

Remember when Kramer changed his phone numbe...

April 20, 2015

Today's CIO is taxed with a work environment where there is too much to do, not enough time to do it, and not enough talent onboard to get everything done.

You risk falling behind if your organization is not able to keep up with the pace of change.

Let us share five sign...

April 15, 2015

You can have the best IT services in the world, but if you aren't marketing them effectively your customers (the people you serve internally) will move their budget externally.

Marketing is more than just random acts of promotion; it’s about the entire journey of your b...

April 13, 2015

Is your company improving only through iteration or also innovation? It can be very tempting for companies to attempt to improve their growth and efficiency simply by repeating what has been done in the past, but there is a limit to how much a company can improve their...

April 10, 2015

Today closes out our series around CIO Insight's "Why IT Must Respond More Rapidly To Tech Issues." We're wrapping it up with insights around impact.

Yesterday we shared an infograph that stated: 91% said poor incident communication increases downtime. Downtime is...

April 9, 2015

"What we've got here is a failure to communicate." 1967. Cool Hand Luke. But that quote is just as relevant today as it was then. Part 3 in this week's series based upon CIO Insight's great piece "Why IT Must Respond More Rapidly To Tech Issues" is all about communicat...

April 8, 2015


Part 2 of this week's series around CIO Insight's "Why IT Must Respond More Rapidly To Tech Issues." Today we tackle the blame game.

It's easy to look at this statistic and feel a lot of frustration. Forty-one percent ignoring messages? While it's easy to blame th...

April 7, 2015

We're doing something a bit different on the blog this week. A daily series around the real value of managed services. CIO Insight created several slides around the idea "Why IT Must Respond More Rapidly To Tech Issues." But the article could have also been titled "Wha...

April 6, 2015

Are your IT services as relevant as they need to be? In order to remain successful, you need to remain relevant– and in order to remain relevant, you need to provide the services your customers care about.

Industries today move quickly; what customers desired yesterday...

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