Operations Customer Service 2 Min Read Being Nice IS a Differentiator In a previous blog post, we talked about the concept: serve first. The first component was customer service. ... Brian Arbuckle February 27, 2023
Operations Customer Service 2 Min Read Tech vs. Touch One of the biggest challenges we face in technology today is technologists tend to focus on the what or the ... Brian Arbuckle February 27, 2023
IT Transformation innovation 1 Min Read UP: Unleashing Potential Last post we talked about our new tagline: “Up: Unleashing Potential.” We shared that the services we provide ... Brian Arbuckle February 27, 2023
Operations innovation 2 Min Read A Different Perspective One of my favorite scenes from Dead Poet’s Society is when Robin Williams’ character steps up on his desk and ... Brian Arbuckle February 27, 2023
Case Study 1 Min Read Case Study: Transportation- Network Assessment The Challenge A client going through a merger had to support the consolidation of two back office systems. ... Brian Arbuckle February 20, 2023
Case Study 1 Min Read Case Study: Manufacturing- Access Design The Challenge The client initiated an aggressive growth campaign to increase market share and expand its ... Brian Arbuckle February 20, 2023
IT Efficiency Operations 2 Min Read Relevant vs. Irrelevant Turn on CNBC and watch the stock ticker go by for a few minutes. (I’ll wait.) Are you done? Good! What did ... Brian Arbuckle February 20, 2023
Leadership Operations 2 Min Read Teaching to Learn I have a newly-minted fifth-grader on my hands. As he’s brought home writing, science, and math assignments, ... Brian Arbuckle February 20, 2023
IT Efficiency Operations 2 Min Read Slow Down to Go Faster I have a bad habit of moving too fast in sports. What’s that? Why is too fast bad? • My golf swing– Too fast, ... Brian Arbuckle February 20, 2023
Case Study 1 Min Read Case Study: Insurance- Contact Center Integration The Challenge With the introduction of a new customer relationship management (CRM) system, the customer’s ... Brian Arbuckle February 20, 2023