If you’re more “seasoned” like some of us at Wholestack Solutions, you remember the good old days of IT. It was like the Wild, Wild West! We were gunslingers. We made it up as we went along. And if we crashed the system? No big deal…we learned from it and moved on. Those days are long gone. Yet, many providers still like to pretend they are gunslingers. Think about this: the last time you asked your provider (or maybe your own team) to make a change to your network…did they r
We get asked a lot about our “competitive advantage.” Prospective customers want to hear some techno-mumbo-jumbo answer about self-healing code or receive a laundry list of certificates the team has accumulated; and they are often surprised to hear one of my answers: Institutional Knowledge. This past weekend, our support team came in on their own time to work through some scenarios with Call Manager, specifically, building one out and running simulations on trouble shooting.