1. Reactive vs Proactive. All day, every day, problems are chasing you. You never get ahead. You spin from problem to problem. 2. What balance? Got a fire that just started at 5:00PM on a Friday evening? Cancel your plans. No happy hour for you! Oh, you can forget about making it to your kid’s ball game this weekend too. An emergency change window was just scheduled for the weekend. 3. Documentation? Ha! Need to get a broad overview of what’s in your environment before implem

First things first, you’re probably acting like a jackass without even realizing it. Don’t believe me? IT is generally considered the least favorite department in an organization. You don’t wind up on that list because you’re NOT acting like a jackass. So, now that we know you’re actions are, less than favorable…how can you be better? Here’s our 5 tips: 1. Technobabble. Using a bunch of technobabble will land you on the jackass-list every time. No one cares how smart you