I have a newly-minted fifth-grader on my hands. As he’s brought home writing, science, and math assignments, teaching him has shown me gaps in my own understanding of things. You see, teaching is bi-directional. You can’t teach without learning something. If You Can’t Explain It Simply I’ll admit, I’ve had moments of frustration when my son didn’t get something the first time through. But, the person to blame should have been me. As the old saying goes: “If you can’t explain

The Challenge A client wanted to move from legacy systems to a cloud-based services model. Unsure where to start, Wholestack Solutions provided: a stack ranking of options, detailed staffing requirements, and created both performance measures and a CapEx vs. OpEx evaluation for the client. The Solution Wholestack Solutions created a network strategy plan for a 3-year time horizon and a road map for moving to the cloud. Security assessments were created and vendor recommendati

I have a bad habit of moving too fast in sports. What’s that? Why is too fast bad? • My golf swing– Too fast, which causes me to pull back from the ball creating an amazing slice. (I swear, with a little more loft, I could get the ball to land back on the tee!) • My volleyball swing– Ever try hitting a ball that’s still a foot above you? It looks even more ridiculous than it sounds. • Running– I come out of the gate way too fast on every run. And then end up limping back home

The Challenge With the introduction of a new customer relationship management (CRM) system, the customer’s contact center struggled to keep up with the organization’s growing customer base. Although the CRM improved the organization’s ability to better track customer information, it was yet another system for contact center agents to incorporate. Agents struggled to meet contact handle objectives and were becoming increasingly frustrated, impacting their ability to deliver a